123.hp.com/envy5660

Description

  • Position the printer where you would like to use it from and then discard the packing materials on the printer.
  • Make sure that you remove all the packing materials within the printer too, before you connect the power cord to the printer.
  • Plug the other end of the power cord into a wall outlet and turn the printer on.
  • The printer initialises and prompts you to set your preferences.
  • Follow the prompts to choose your preferred language, select your country/ region and set the month, date, year and time
  • Open the cartridge access door and unpack the setup ink cartridges to insert them into their respective slots.
  • Make sure you do not touch the copper colored contacts or nozzles while removing the protective strip of plastic. For, touching them can result in clogs, ink failure, and bad electrical connections
  • The right cartridge slot has been allotted to the black ink cartridge and the left slot has been allotted to the tri-color ink cartridge. Insert the setup cartridges into the respective slots, click them into place and close the cartridge access door.
  • A message confirming the authenticity of the installed cartridges is displayed, following which, press OK to continue with the setup process.
  • Pull out the input tray, push in the photo tray and slide out the paper width guides to load paper.
  • Readjust the paper width guides, click the paper tray back into its place and then the printer aligns the cartridges and prints an alignment page.

Load the Software and drivers installation CD for both Mac and Windows included among the accessories of this printer on your computer and run the installer.  Follow the prompts on the screen to complete the printer installation process.

Alternatively, the Software and drivers for the HP DeskJet 2130 All-in-one Printer can also be downloaded from the official HP website. The procedure to download the software and drivers online is as follows:

  • In the official HP website, enter in the search box the name of your printer along with its serial number and search.
  • Select Software and Drivers and go to the software and driver results page.
  • Select the operating system that you use and its version from the drop down lists and click Update.
  • Download the required drivers and software from the list of available Driver-product installation software compiled by HP and then install them.
  • Turn on your router and connect your computer to a wireless network.
  • Position your printer within the range of the router and turn it on.
  • Make sure you disconnect any USB connection to the printer before you press the wireless icon on the printer control panel.
  • Go to settings, touch wireless settings and open the Wireless Setup Wizard.
  • From the list of available networks displayed, select the network to which your computer is connected to.

Note: If you do not find the name of the network to which your computer is connected to, then select Enter New Network Name to enter it manually.

  • If prompted, enter the network security passphrase.
  • Touch Your printer is now setup on a wireless network.
  1. Restart
  • Disconnect the power cord to the router.
  • Shutdown the computer.
  • Turn off the printer.
  • Reconnect the power cord to the router.
  • Press the power button to turn on the printer.
  • Turn on the computer and install the HP Software again.

 

 

  1. Confirm that the Airplane mode slider is turned off and that you have a working network.
  2. Confirm that your printer is connected to the 2.4 GHz band SSID.
  3. If your printer is connected to guest or host network and then reconnect to your own network.
  4. Confirm that the wireless signal has been turned on and its icon light is either blinking or solid, if your network setup is wireless.
  5. For a wired network setup, make sure that the green link light is steady, and that the orange activity light blinks when the cable is connected to both the printer Ethernet port and to an available port on the router.
  6. On the menu bar of your Mac, click the network icon and make sure a check mark is present next to the network name.
  7. Confirm that your network is working correctly and that its signal strength isn’t weak. If it is weak, position the printer closer to the computer such that there is lesser interference.
  8. If connected to any Virtual Private Networks (VPN), disconnect and then try installing the HP software again.
  9. If your network setup is wireless, then try Manual network connection
  • Disconnect any USB or Ethernet cables from the printer and touch the Wireless icon on your printer control panel.
  • Touch the settings icon, go to wireless settings and then open the Wireless Setup Wizard
  • Follow the prompts on the control panel to connect the printer to the wireless network.
  • Alternatively, if you have a WPS-enabled wireless router or access point, you could opt for a Wi-Fi Protected Setup (WPS) by pressing the Wireless button for two seconds and then releasing it when the wireless light starts blinking. Within two minutes press the corresponding button on the WPS-enabled router and wait until the printer automatically establishes a network connection with the wireless network.

 

  1. Reset the print system.

 

Note: Resetting the print system deletes all printers in the queue.

  • On the Apple menu go to System Preferences and open Print & Fax  / Print & Scan/Printers & Scanners
  • Click Reset printing system by right-clicking on the blank space on the printer’s list.
  • Confirm your choice, enter the computer administrator name and password when prompted and click OK.
  • Install the HP software again after the printing system is reset.
  1. Uninstall the HP software because some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.
  • Search for Applications in the Dock, double click the HP Uninstaller in the HP or Hewlett Packard folder and follow the on-screen instructions to uninstall the software.
  • Alternatively, you could also uninstall the software by clicking and dragging the HP or Hewlett Packard folder to the Trash icon in the Dock. Then, right-click the Trash icon, select Empty Trash and restart the Mac
  1. Reinstall the HP software
  • Download the HP Easy Start, open it and follow the on-screen instructions to install the software and set up the printer connection.
  • Create a print queue on the Mac by clicking Add Printer and then clicking on the name of your printer to add it when prompted by the installer.
  • In the Use or Print Using menu, select the name of your printer, click Add and then return to HP installer to complete the installation of the HP Software.
  1. Restart
  • Disconnect the power cord to the router.
  • Shutdown the computer.
  • Turn off the printer.
  • Reconnect the power cord to the router.
  • Press the power button to turn on the printer.
  • Turn on the computer and install the HP Software again.

 

  1. Confirm that the Airplane mode slider is turned off and that you have a working network.
  2. Confirm that your printer is connected to the 2.4 GHz band SSID.
  3. If your printer is connected to guest or host network and then reconnect to your own network.
  4. Confirm that the wireless signal has been turned on and its icon light is either blinking or solid, if your network setup is wireless.
  5. For a wired network setup, make sure that the green link light is steady, and that the orange activity light blinks when the cable is connected to both the printer Ethernet port and to an available port on the router.
  6. On the menu bar of your Mac, click the network icon and make sure a check mark is present next to the network name.
  7. Confirm that your network is working correctly and that its signal strength isn’t weak. If it is weak, position the printer closer to the computer such that there is lesser interference.
  8. If connected to any Virtual Private Networks (VPN), disconnect and then try installing the HP software again.
  9. If your network setup is wireless, then try Manual network connection
  • Disconnect any USB or Ethernet cables from the printer and touch the Wireless icon on your printer control panel.
  • Touch the settings icon, go to wireless settings and then open the Wireless Setup Wizard
  • Follow the prompts on the control panel to connect the printer to the wireless network.
  • Alternatively, if you have a WPS-enabled wireless router or access point, you could opt for a Wi-Fi Protected Setup (WPS) by pressing the Wireless button for two seconds and then releasing it when the wireless light starts blinking. Within two minutes press the corresponding button on the WPS-enabled router and wait until the printer automatically establishes a network connection with the wireless network.
  1. Using HP Print and Scan Doctor
  • Turn on your printer and check if it is listed in the start menu.
  • If it is not listed in the Start menu, click My product is not listed in the HP Print and Scan Doctor.
  • Select your printer, click Retry and then Click
  • If the tool detects a connection problem, select your connection type, follow the instructions on the screen and then click Retry.
  1. Temporarily disable firewall to ensure that its settings or configurations are not blocking communications with network printers
  • Open the HP Print and Scan Doctor, click Network and then click Troubleshooting Firewalls
  • Disable all enabled firewall software on your system and install the HP driver and software again.
  • If the installation completes, change settings such as security level, trusted zones, and open ports to allow communication with HP software and websites. However, if the installation fails, then rest assured that the firewall software is not causing the issue.
  1. Uninstall the HP driver and software because some HP software components might have installed incorrectly, even if the driver and printer setup did not complete.
  • Disconnect any USB cables from the printer and then search for Programs and Features on Windows
  • From the list of installed programs, click your HP printer name, and then click Uninstall.
  • Follow the on-screen instructions to complete the removal, restart the computer and then reinstall the software.
  • Turn on the printer and open the cartridge access door.
  • Open the lid of the cartridge slot and pull out the cartridge that needs to be replaced.
  • Unpack the new cartridge making sure that you do not touch the copper colored contacts or nozzles while removing the protective strip of plastic. For, touching them can result in clogs, ink failure, and bad electrical connections
  • The right cartridge slot has been allotted to the black ink cartridge and the left slot has been allotted to the tri-color ink cartridge.
  • Insert the cartridge into its respective slot, click it into place and close the cartridge access door.
  • A message confirming the authenticity of the installed cartridge is displayed and then the printer aligns the cartridges and prints an alignment page.

Below listed are ways to resolve issues like streaked or faded printouts, color or black ink not printing, documents with blurred or fuzzy text, ink streaks or smears, and other print quality problems:

  • Try the print job again after the printer’s automatic servicing routine completes.
  • Always use genuine HP ink cartridges and uncurled/ unwrinkled, appropriate paper such as paper with ColorLok technology for printing everyday text documents and HP Advanced Photo Paper for printing high contrast graphics or photographs.
  • Low ink levels can cause print quality issues. Touch the Inkicon on the printer control panel to view the estimated ink levels and then replace critically low or empty cartridges.
  • Use appropriate print settings for your print job.
  • If your OS is Windows, click File, click Print and then under the Printer Featuressection of the Advanced Properties menu, turn off Print in Grayscale while attempting to print in color. If you are printing with only black ink, then select High Quality Grayscale to fix streaking in black areas. Click OK to apply the settings, and then try printing again.
  • In Mac, click File, click Print and then in the Paper Type/Qualityor Media & Quality menu, under the Printer Features section turn off Print in Grayscale while attempting to print in color. If you are printing with only black ink, then select High Quality Grayscale to fix streaking in black areas. Click Save in the Presets menu, then type a name for the new preset to save these settings for future print jobs, before you try printing again.
  • If there are smears on the printed output, touch the Setup icon on the printer control panel, go to Printer Maintenance, and touch Clean Page Smears.
  • Troubleshoot the defects in the Print Quality Diagnostic report
  • On the printer control panel, touch Setup, go to Reports, and then touch Print Quality Report. Examine the Print Quality Diagnostic report and replace defective cartridges, if any.
  • Fix defects on the alignment lines and box by going to Setup on the printer control panel, selecting Printer Maintenance and then touching Align Printer. After that print another Print Quality Diagnostic report to see if the issue has been resolved.
  • Clean the cartridges, by going to Setup on the printer control panel, selecting Printer Maintenance and then touching Clean Cartridges. Proceed to the next level of cleaning, if the print quality of the Print Quality Diagnostic report remains unacceptable. Else, touch Done.
  • If the Print Quality Diagnostic Report shows track marks remove the ink cartridges and inspect its contacts for ink and debris build up. Moisten a lint-free cloth, squeeze excess water from it and use it to clean the face and edges around the ink nozzle. Allow the cleaned area to dry and then reinsert the cartridges.
  • Contact HP Support if the print quality issues persist.

A ‘Printer Offline’ or ‘Printer not responding’ message is displayed when the communication between the Mac and the printer is disrupted. To restore the communication do as follows:

  1. If the connection has been established via a USB cable:
  • Turn off the printer and disconnect the USB cable
  • After a while, turn on the printer, reconnect the USB cable and try printing again.
  1. If the connection has been established via a network
  • Unplug the power cord from the router.
  • After a while replug it and wait for it to re-establish a connection to the internet service provider.
  • Restart your printer.
  • On your Mac, click on the apple icon and go to system preferences.
  • In Printers and Scanners / Print and fax /Print and scan check to see if the name of your printer is displayed under the printer’s list. If it is displayed, then the connection has been restored.

3.Power reset

  • Unplug the power cord from the printer and the wall outlet.
  • Reconnect it after a while and turn on the printer.
  • Stored values in the firmware are reset during the power reset.
  • Try printing again to see if the connection has been restored.

 

  1. Disconnect all the printers connected to your Mac except for the one you are trying to print from
  • Search the Mac for Print and select Print & FaxPrint & Scan /Printers & Scanners.
  • Disconnect the other printers and try printing using your printer as the default printer.

 

  1. Create a new printing session
  • Delete your printer from the printers list and then add it back.
  • Click Print using.
  • If in the Use list your printer doesn’t show up, download the latest drivers and when your printer queue appears in the list try printing again.

 

  1. Reset the printing system
  • Select Reset Printing System by right clicking in the printers list.
  • Enter the administrator user name and password, when prompted to confirm your choice.

Note: Resetting the printing system deletes all the devices in the print queue.

  • Add your printer back to the list and try printing.

 

  1. If your printer is connected to guest or host network and then reconnect to your own network.
  2. Connect your printer to another Mac and try printing to see if the problem persists.
  3. If your wireless router supports multicasting, enable it and retry printing.
  4. Go to Advanced Network Settings on your printer control panel and then disable the IPv6 setting.
  5. Connect using the IP Address
  • In the IP tab, enter your printer’s IP address in the address field.
  • Select HP Jetdirect- Socket next to protocol.
  • If in the Use field, your printer appears, add it and try printing again.

A ‘Printer is Offline’ message is displayed, when your computer isn’t able to communicate to the printer while attempting to print. The disrupted communication between the computer and the printer can be restored in the following ways:

 

  1. Fix printing using the HP Print and Scan Doctor
  • Download and run HP Print and Scan Doctor on your computer (which is connected to the printer).
  • Click Start, select your printer from the list displayed ( if not displayed, download the software for your printer) and click
  • Click Fix Printing and once that’s concluded click Test Print.
  1. Set your printer as the default printer
  • Open Devices and Printers on your computer control panel, right click on your printer icon and select Set as Default Printer.
  • After making sure that your printer icon is colored(online) and not gray (offline), right-click on it and select See what’s printing.
  • Click Printer and then uncheck both Pause Printing and Use Printer before you try printing again.
  1. Reset the printer to restore its connection to the computer
  • With the printer turned on disconnect its power cord from it as well as the wall outlet.
  • Restart your computer and then reconnect the power cord to the printer and turn it on too.
  • Connect your printer to your computer via USB or Network and then try printing again.
  1. Use the correct port

If the wrong communication port is being used, the connection cannot be made and the printer remains offline.

 

  • Open Devices and Printers on your computer control panel, right click on your printer icon and select Printer Properties.
  • If the connection to the printer has been established via USB, make sure that in the Ports tab, the port name or description includes USB or DOT4.
  • If the connection to the printer has been established via a network connection make sure that in the Ports tab, the port name or description includes WSD, network, Standard TCP/IP Port, or HP Standard TCP/IP Port.

 

  1. Update the printer firmware
  2. Try a manual IP address connection which is a more direct method of communicating to the printer and is less likely to go offline.
  • Go to network settings or network setup menu on your printer control panel and print a Network Configuration Report or a Wireless Test Report.
  • Reconnect the printer to your network, if the network status for your network connection type (wired or wireless) status on the report printout is off or Disabled.
  • In the Internet browser of a computer connected to the same network, enter the URL for Embedded Web Server (EWS).
  • In the Network or Networking tab, open the section for your network type: wired or wireless and click Manual IP.
  • If your page doesn’t have a Suggest A Manual IP Address button that automatically fills out the manual IP addresses for you, type the IP address, subnet mask, and default gateway using the numbers (IPv4 ) shown in the report you printed and then click
  1. New TCP/IP Port (network connections only)
  • Open Devices and Printers on your computer control panel, right click on your printer icon and select Printer Properties.
  • In the Ports tab, click Add Port and select Standard TCP/IP Port.
  • Click New Port and type the printer’s IP address from earlier, and click Next.
  • Select the new Standard TCP/IP Port from the list, click OK and try printing.

 

  1. Using HP Printer Assistant
  • Open Devices and Printers on your computer control panel, right click and remove all devices listed for your printer.
  • Right-click the name of your printer and select Printer Properties.
  • In the Ports tab select the Standard Port you created earlier and try printing.
  1. If your printer is connected to a guest or host network and then reconnect to your own network.
  2. Try another connection type
  • On Windows, search for your printer’s name, click on it and then click Utility
  • Click Connect a new printer and follow the prompts to connect to your computer using a connection type different from the one you were using.
  1. Reinstall the printer device
  • Open Devices and Printers on your computer control panel, right click on your printer icon and select Remove Device.
  • Click Yes to confirm your choice.
  • After the device is removed, search for your HP printer model name or number on Windows, click on it, and then install a new driver for it either using the printer software or the HP website.
  1. If connection to your printer has been established via network then try disabling SNMP (Simple Network Management Protocol)
  • Open Devices and Printers on your computer control panel, right click on your printer icon and select Printer Properties.
  • In the Ports tab, click the TCP/IP port being used, click Configure Port and then uncheck SNMP Status Enabled before you click OK and try printing again.
  1. If connection to your printer has been established via network then try disabling IPv6
  • On your printer control panel go to Advanced Network Settings Menu to disable or turn off the IPv6 setting and make sure that IPv4 is used by your printer and router before you try printing again.
  1. Position your printer and the computer closer to your wireless router, so that there is less interference with wireless signals.
  2. On another computer, install the print driver from the HP website and try connecting to the printer using the same type of connection.
  3. Reinstall the printer software to resolve any errors that may have occurred during the original installation
  • Disconnect the USB cable (if attached to your printer) and on your computer go to Programs and Features and uninstall your HP printer.
  • Restart the computer, reinstall the HP printer software and try printing again.

Note: The HP Print and Scan Doctor is a free tool supported in Windows 10, 8, 7, Vista, and XP that can be downloaded online.

  1. Confirm that your printer is connected, turned on and listed in the start menu.
  2. If it isn’t listed, open HP Print and Scan Doctor and click My product is not listed.
  3. Select your printer, click Retry and then Click
  4. Select your connection type, follow the instructions on the screen and then click Retry.
  5. Select either Fix Printing or Fix Scanning .

Note :

  1. A white checkmark indicates that the printer passed the tests.
  2. A white wrench indicates that Print and Scan Doctor found an issue and repaired it.
  3. A yellow exclamation mark indicates that the test failed and that user action was required but the step was skipped.
  4. Follow the on-screen instructions to resolve the issue if a red X is displayed.
  5. The HP Print and Scan Doctor can also be used to test the status of the printer spooler, print queue, device manager, device conflicts, driver check, Windows (WIA) Scan, HP Twain Scan, and HP Scan.

Additional tools and features of HP Print and Scan Doctor:

  • Click Printer and then click Supply Levels or Ink Levels to view the estimated ink or toner levels and cartridge details such as install dates, warranty dates, and serial numbers.
  • Click Printer and then click Advanced Printer Data to view information such as your printer model and serial number, firmware and software versions, page count, warranty status, and printhead information,
  • Click Printer and then click Printer Services to print a Print quality diagnostics page, clean or align the printhead, and print a printer diagnostic page

 

  • Click Printer and then click Show Advanced Info to view the printer’s IP address, Mac address, signal strength, connection, network, and security types.

 

  • Click Printer and then click Network to troubleshoot Firewall issues such as not being able to print, the printer not being found on the network, or the printer status displays as being disconnected or offline, even though the printer is connected to the network.
  • Click Printer, click Web services and then click Print ePrint Instruction Page to view ePrint information. A Web Services information page prints which contains instructions on setting up your printer with HP Connected. Input your printer’s claim code and add your printer to the Devices tab in HP Connected.

A Stuck print job is one that can’t be deleted or cancelled and prevents further print jobs from printing. Listed below are solutions to troubleshoot this issue:

  1. Resolve any problems with the hardware like a paper jam or a carriage jam and try printing again.
  2. Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds. Confirm that you didn’t accidentally plug into the Ethernet port before you try to print again.
  3. Disconnect any USB or Ethernet cables before you turn off the router and the printer. Turn them on again and try printing.
  4. In the Apple menu go to System Preferences and click Printers and Scanners. Remove any extra entries/ multiple printer queues that might exist for your printer, leaving only one that matches your printer and try printing again.
  5. In the Printers list, delete the existing print queue for your printer. Click Add, Print Using, and then select the name of your printer. Try printing again after a new printer queue displays in the Printers list in an Idle status.
  6. Confirm that the printer is receiving power and that the power button is lit. If the printer isn’t receiving power, connect it to another outlet. If the power button isn’t lit, turn off the printer. Disconnect the power cord, and after a minute, reconnect it back firmly to the printer. Press the power button to turn it on if the printer doesn’t turn on by itself and then try printing again.
  7. Select Reset Printing System by right clicking in the printers list.

Note: Resetting the printing system deletes all the devices in the print queue.

Enter the administrator user name and password, when prompted to confirm your choice. Add your printer back to the list and try printing.

A Stuck print job is one that can’t be deleted or cancelled and prevents further print jobs from printing. Listed below are solutions to troubleshoot this issue:

 

  1. Resolve any problems with the hardware like a paper jam or a carriage jam and try printing again.
  2. Delete files created in Windows, whenever a print job is sent to the printer. Search for msc from the Start menu, select Printer Spooler from the services lists, click Restart the service or click the restart button and then try printing again.
  3. Confirm that the printer is receiving power and that the power button is lit. If the printer isn’t receiving power, connect it to another outlet. If the power button isn’t lit, turn off the printer. Disconnect the power cord, and after a minute, reconnect it back firmly to the printer. Press the power button to turn it on if the printer doesn’t turn on by itself and then try printing again
  4. Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds. Confirm that you didn’t accidentally plug into the Ethernet port before you try to print again.
  5. Download and run HP Print and Scan Doctor.
  6. In the print queue window uncheck both Pause Printing and Use Printer before you try printing again.
  7. Go to Devices and Printers on the Control Panel, right on your printer, select Set as Default Printer and try printing again
  8. Temporarily disable the firewall on your computer, clear the print queue and try printing again. . If disabling the firewall resolved the issue then adjust the firewall setting to allow the Windows print spooler service access to the system. Else, enable the firewall again.
  9. Uninstall the printer driver and software from your computer and then download and install the latest full feature driver and software from HP website or install it from the printer installation disk.
  10. Right click on your printer in Devices and Printers and then click Remove Device. Your printer software uninstalls. Download it from the HP website, reinstall it and try printing again.
  11. Try printing from Notepad, if the printing is successful then the software application from which you were attempting to print could be the source of the problem.
  12. Log into another account on Windows and try printing. If you are able to print, then check if the account you were attempting to print from earlier had the necessary permissions to print.
  13. Detect any issues in the system files of the Windows Spooler service by running the System File Checker.