ojpro 8710 | 123.hp.com/ojpro 8710 Printer setup & Installation

Oj Pro 8710 Setup Installation

ojpro 8710 setup

Oj Pro 8710 Setup Features

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First Time Printer Setup

HP 123 Setup Black Ink Cartridge, HP 123 Setup Tri-Colour Ink Cartridge, software CD, setup poster and power cord. The HP OfficeJet Pro 8710 All-in-one Printer designed to fit anywhere.Unpack the power cable that included in the accessories, plug it into the port on the rear of the printer and then plug the other end of the cord into a wall outlet. Turn ON  the printer by pressing the power button. To install the setup ink cartridges, open the ink cartridge access door. The right cartridge slot allotted to the black ink cartridge and the left slot allotted to the tri-color ink cartridge.Setup cartridges into the respective slots, click them into place and then close the cartridge access door. Place the alignment page on the scanner glass, close the scanner lid and then press the Start Copy Black button on the printer control panel to align the cartridges.

Install the Softwares and Drivers

Load the Software and drivers installation CD for both Mac and Windows included among the accessories of this printer on your computer and run the installer. Follow the prompts on the screen to complete the printer installation process. Alternatively, the Software and drivers for the HP OfficeJet Pro 8710 All-in-one Printer can also download from the official HP website. The procedure to download the software and drivers online is as follows. In the official HP website, enter in the search box the name of your printer along with its serial number and search. Select Software and Drivers and go to the software and driver results page. Select the operating system that you use and its version from the drop-down lists and click Update. Download the required drivers and software from the list of available Driver-product installation software compiled by HP and then install them.

Step By Step Procedure to Replace Ink Cartridges

Turn on the printer by pressing the power button and open the ink cartridge access door. To remove the cartridge, press down on it until it released from its slot. Remove the packing material on the cartridges. Make sure you do not touch the copper-colored contacts or nozzles while removing the protective strip of plastic. For, touching them can result in clogs, ink failure, and bad electrical connections. The right cartridge slot allotted to the black ink cartridge and the left slot allotted to the tri-color ink cartridge. Insert the setup cartridges into the respective slots, click them into place and then close the cartridge access door.

Procedure to Resolve Print Quality Issues

Issues like missing black or color ink in the printed output, or the printed page is blank or has very little ink can resolve as follows: Use genuine HP ink cartridges Check ink levels and replace ink cartridges that are critically low or empty To view the ink levels in Windows: With your printer turned on, click the name of your printer in the HP folder on your computer. Click Maintain Your Printer and in the Device Services tab click Estimated Ink Levels. To check ink levels in OS X: With your printer turned on, search the Mac for Print and select Print & Fax / Print & Scan /Printers & Scanners Click the name of your printer, and select Open Print Queue. Open Printer Setup or Settings and click Click Open Printer Utility and select Supplies Status. Clean the ink cartridges

In Windows:

With your printer turned on, click the name of your printer in the HP folder on your computer. Click Maintain Your Printer and in the Device Services tab click Clean Ink Cartridges If the print quality of the test page is acceptable click ok. Else, click Second-level Clean.

In OS X:

With your printer turned on, search the Mac for Print and select Print & Scan Click the name of your printer, and select Open Print Queue. Click Open Printer Utility and select Clean Printheads. If the print quality of the test page is acceptable click Ok. Else, click Second-level Clean.

Identify the problem ink cartridge and replace it Review the test page and check to see if there are any defects in the black text and the colored blocks on the page to identify the defective cartridge and replace it. Contact HP Support if the print quality issues persist.

Printer  Offline(Mac)

  • Resolve any problem with the hardware like a paper jam or a carriage jam and try print again.
  • Disconnect the USB cable from the printer and computer, connect it back after 10 seconds.
  • Confirm that you didn’t plug into the Ethernet port before you try to print.
  • Disconnect  USB or Ethernet cables before you turn off the router and the printer.
  • Turn it ON again and try printing. In the Apple menu, System Preferences and click Printers and Scanners.
  • Remove any extra multiple printer queues that might exist for your printer, leaving only one that matches your printer and try print again.
  • Delete the existing print queue for the printer. Click Add, and then select the name of your printer.
  • Try printing again after a new printer queue display in the Printers list in an idle status.
  • Confirm that the printer is receiving power and that the power button is lit. If the printer isn’t receiving power, connect it to another wall outlet.
  • If the power button isn’t lighted, turn off the printer. Disconnect the power cord, after a while, connect it back firmly to the printer.
  • Press the power button to turn ON if the printer doesn’t turn ON  by itself and then try printing again.
  • Reset Printing System by right-clicking the printers list.
  • Enter the administrator username and password, when prompted to confirm your choice. Add the printer back to the list and try printing.

Printer  Offline(Windows)

  • Resolve any problems with the hardware like a paper jam or a carriage jam and try print again.
  • Delete created files the in Windows, whenever a print job is sent to the printer.
  • Search for MSC on the Start menu, select Printer Spooler from the services lists, click Restart the service or click the restart button and then try printing again. Confirm that the printer is receiving power and that the power button is lighted.
  • If the printer isn’t receiving power, connect it to another wall outlet. If the power button isn’t lighted, turn off the printer.
  • Disconnect the power cord, and connect after a while, connect it back firmly to the printer.
  • Press the power button to turn ON  if the printer doesn’t turn ON by itself and then try print again Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds.
  • Confirm that you didn’t connect the printer accidentally into the Ethernet port before you try to print.
  • Download and run HP Print and Scan Doctor. In the print queue window, uncheck both Pause Printing and Use Printer before you try print again.
  • Go to Devices and Printers on the Control Panel, right on your printer,  Set as Default Printer and try printing again.
  • Uninstall the printer driver, software from the computer.
  • Install the latest version software from the HP website
  • Right click on your printer in Devices and Printers click Remove Device.
  • Find any issues in the system files of the Windows Spooler service by running the System File Checker.

Resolving Printing Scanning And Printer Issues Using HP Print & Scan Doctor(Windows)

Note: The HP Print and Scan Doctor is a free tool supported in Windows 10, 8, 7, Vista, and XP that can download online.

  • Confirm your printer connected, turned ON and listed in the start menu.
  • If it not listed, open HP Print and Scan Doctor and click My product not listed.
  • Select your printer, click Retry and then Click Select your connection type, follow the instructions on the screen and then click Retry. Select either Fix Printing or Fix Scanning.

Note: A white checkmark indicates that the printer passed the tests.

  • A white wrench indicates that Print and Scan Doctor found an issue and repaired it.
  • A yellow exclamation mark indicates that the test failed and that user action required but the step skipped.
  • Follow the on-screen instructions to resolve the issue if a red X displayed.
  • The HP Print and Scan Doctor can also use to test the status of the printer spooler, print queue, device manager, device conflicts, driver check, Windows (WIA) Scan, HP Twain Scan, and HP Scan.

Additional tools and features of HP Print and Scan Doctor:

Supply level:

Click Printer and then click Supply Levels or Ink Levels to view the estimated ink or toner levels and cartridge details such as install dates, warranty dates, and serial numbers. Click Printer and then click Advanced Printer Data to view information such as your printer model and serial number, firmware and software versions, page count, warranty status, and printhead information.

Printer Services:

Click Printer and then click Printer Services to print a Print quality diagnostics page, clean or align the printhead, and print a printer diagnostic page. Click Printer and then click Show Advanced Info to view the printer’s IP address, Mac address, signal strength, connection, network, and security types.

Network troubleshoot:

Click Printer and then click Network to troubleshoot Firewall issues such as not being able to print, the printer not being found on the network, or the printer status displays as being disconnected or offline, even though the printer connected to the network.

Web services:

Click Printer, click Web services and then click Print ePrint Instruction Page to view ePrint information. A Web Services information page prints which contain instructions on setting up your printer with HP Connected. Input your printer’s claim code and add your printer to the Devices tab in HP Connected.

Print Job Stuck Print on Queue(Mac)

A Stuck print job is one that can’t be deleted or canceled and prevents further print jobs from printing. Listed below are solutions to troubleshoot this issue: Resolve any problems with the hardware like a paper jam or a carriage jam and try printing again. Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds. Confirm that you didn’t accidentally plug into the Ethernet port before you try to print again. Disconnect any USB or Ethernet cables before you turn off the router and the printer.

Restore-Service:

Turn  ON the printer and try print. In the Apple, menu go to System Preferences and click Printer and Scanner. Remove any printer queues that might exist for your printer, leave only one that matches your printer and try print again. In the Printers list, delete the existing print queue for your printer. Click Add, Print Using, and then select the name of your printer. Try print again after new printer queue displays in the Printers list an idle status. Confirm that the printer receiving power and that the power button lit. If the printer not receiving power, connect it to another outlet. If the power button is not lit, turn OFF the printer. Disconnect the power cord, and after a minute, reconnect it back firmly to the printer. Press the power button to turn it ON if the printer doesn’t turn ON by itself and then try printing.

Reset Printer System:

Select Reset Printing System by right-clicking in the printers list. Note: Resetting the printing system deletes all the devices in the print queue. Enter the administrator username and password, when prompted to confirm your choice. Add your printer back to the list and try printing.

Print Job Stuck Print on Queue(Windows)

A Stuck print job is one that can not deleted or canceled and prevents further print jobs from printing. Listed below are solutions to troubleshoot this issue: Resolve any problems with the hardware like a paper jam or a carriage jam and try printing again. Delete files created in Windows, whenever a print job is sent to the printer. Search for MSC from the Start menu, select Printer Spooler from the services lists.

Restore-Service:

click Restart the service or click the restart button and then try printing again. Confirm that the printer is receiving power and that the power button is lit. If the printer isn’t receiving power, connect it to another outlet. If the power button isn’t lit, turn off the printer. Disconnect the power cord, and after a minute, reconnect it back firmly to the printer. Press the power button to turn it on if the printer doesn’t turn on by itself and then try printing again Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds. Confirm that you didn’t accidentally plug into the Ethernet port before you try to print again.

HP Print Scan Doctor Download

Download and run HP Print and Scan Doctor. In the print queue window uncheck both Pause Printing and Use Printer before you try printing again. Go to Devices and Printers on the Control Panel, right on your printer, select Set as Default Printer and try printing again Uninstall the printer driver and software from your computer and then download and install the latest full feature driver and software from HP website or install it from the printer installation disk. Right click on your printer in Devices and Printers and then click Remove Device. Detect any issues in the system files of the Windows Spooler service by running the System File Checker.