envy 5644 | 123.hp.com/envy 5644 Printer setup & Support

123.hp.com/envy 5644 Setup Installation

ENVY 5644 Setup Features

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First Time Printer Setup

  • 123HP Setup Black Ink Cartridge, an HP 123 Setup Tri-Color Ink Cartridge, a software CD, a setup poster and a power cord.
  • hp.com/envy5644 All-in-one Printer designed to fit anywhere you want it to. Unpack the power cable that included in the accessories, and plug it into the port on the rear of the printer and then plug the other end of the cord into a wall outlet.
  • By pressing the printer power button turn it ON
  • Open the ink cartridge access door for installing the ink cartridge.
  • The right cartridge slot allotted to the black ink cartridge and the left slot allotted to the tri-color ink cartridge.
  • Insert cartridges into the respective slots, click them into place and then close the cartridge access door.
  • Place the alignment page on the scanner, close the scanner lid and then press either the Start Copy Color button on the printer control panel to align the cartridges.

Install the Softwares and Drivers

  • Load the Software and drivers installation CD for both Mac and Windows and run the software.
  • 123.hp.com/envy 5644 All-in-one Printer can also download from the official HP website.
  • On the HP official website, enter in the search box enter the printer model number and search.
  • Download the 123.hp.com/envy 5644 drivers and software from the list of available Driver-product then install.

                           Replace Ink Cartridges

Press the printer power button to turn ON and open the ink cartridge access door. To remove the cartridge, press down on it until it released from its slot. Remove the packing material on the cartridges. while removing the protective strip of plastic Do not touch the copper-colored contacts or nozzles. By touching them can result in clogs, ink failure, and bad electrical connections. The side right side cartridge slot has been allotted to the black ink cartridge and the left slot has been allotted to the tri-color ink cartridge. Insert the 123.hp.com/envy 5644 setup cartridges into the respective slots, click them into place and then close the cartridge access door. .

                               Print Quality Issues

Issues like missing black or color ink in the printed output, or the printed page is blank or has very little ink can resolve as follows: Use the genuine 123HP ink cartridges Check ink levels and replace ink cartridges that are  low or empty To view the ink levels in Windows: With your printer turned ON, click the name of your printer in the HP folder on your computer or laptop Click Maintain Your Printer and in the Device Services tab click Estimated Ink Levels. To check ink level in OS X: With your printer turned ON, search the Mac for Print and select Print & Fax / Print & Scan /Printers & Scanners Click the name of your printer, and select Print Queue. Open Printer Settings and click Open Printer Utility and select Supplies Status. Clean the ink cartridges

In Windows:

On your printer turned ON, click the name of your printer in the HP folder on your computer. Click Maintain Your Printer and in the Device Services tab click Clean Ink Cartridges If the print quality of the test page is acceptable click ok. Else, click Second-level Clean.

In OS X:

On your printer turned ON, search the Mac for Print and select Print & Scan Click the name of your printer, and select Open Print Queue. Click Open Printer Utility and select Clean Printheads. If the test print quality acceptable click Ok. Else, click Second-level Clean.

Identify the problem ink cartridge and replace it Review the test page and check to see if there are any defects in the black text and the colored blocks on the page to spot the defective cartridge and replace it. Contact 123.hp.com/envy 5644 Support if the print quality issues persist.

Printer Offline(Mac)

  • Turn OFF the printer and disconnect the USB and connect it back.
  • If the connection has been established via a network disconnect the power cable from the router.
  • Reconnect the printer and, Restart your printer.
  • On your Mac computer, click on the apple icon and go to system preferences.
  • On Printers and Scanners / Print and fax /Print and scan check to see if the name of your printer displayed under the printer’s list.
  • Connect it after a while and turn ON the printer.
  • Try print again to see if the connection has been restored.
  • Disconnect all the 123.hp.com printers connected to your Mac except the one you are trying to Connect.Search the Mac for Print and select Print & Fax / Print & Scan /Printers & Scanners.
  • Create a new printing session and Delete your printer from the printers list and then add it back and Click Print.
  • Reset the printing system Enter the administrator username and password when prompted to confirm your choice.
  • Add your 123.hp.com/envy 5644 printer back to the list and try printing.
  • If your printer connected to a guest or host network, reconnect to your own network.
  • Connect your printer to another Mac and try printing see if the issue still occurs.
  • Disable the IPv6 setting Advanced Network Settings on your printer.

Printer Offline(Windows)

  • Turn OFF the printer and disconnect the USB, connect it back.
  • If the connection has been established via network, Unplug the power cord from the router.
  • Re-connect the internet service provider. Restart your printer.
  • On your Window, Go to system preferences. On Printers and Scanners / Print and fax /Print and scan check to see if the name of your printer displayed under the printer’s list.
  • Unplug the printer power cord and connect it to the wall outlet. Connect it after a while and turn ON the printer.
  • Reset the firmware, try printing again to see if the connection has been restored.
  • Disconnect all the printer connected to your Mac except for the one you are trying to print from Search the Mac for Print and select Print & Fax / Print & Scan /Printers & Scanners.
  • Disconnect the other printers and try printing using the default printer. Create a new printing session Delete your printer from the printers list, now add it back. Click Print.
  • If in the Use list your printer doesn’t show up, download the latest drivers and when your printer queue appears in the list try printing again.
  • Select the reset Printing System by right-clicking the printers list. Enter the administrator username and password, when prompted to confirm your choice. Reset the printing system deletes all the devices in the print queue.
  • Add printer back to the list and try printing.
  • If your printer connected to a guest or host network and then reconnect to your own network.
  • Connect your printer to another window computer and try printing to see if the issue still occurs.
  • Disable the IPv6 setting on the advanced Network Settings on your printer.

Resolving Printing Scanning And Printer Issues Using HP Print & Scan Doctor(Windows)

  • Confirm that your printer connected, turned on and listed in the start menu.
  • If not listed, open HP Print and Scan Doctor and click My product not listed.
  • Select your printer and Click Select your connection type, follow the instructions on the screen and then click Retry.
  • Select either Fix Printing or Fix Scanning. Note: A white checkmark proves that the printer passed the tests. A white indicates that Print and Scan Doctor found an issue and repaired it. A yellow exclamation mark indicates that the test failed and that user action required but the step skipped.
  • Follow the on-screen instructions to resolve the issue if a red X displayed.
  • The HP Print and Scan Doctor can also use to test the status of the printer spooler, print queue, device manager, device conflicts, driver check, Windows (WIA) Scan, HP Twain Scan, and HP Scan.
  • Additional tools and features of HP Print and Scan Doctor: Check Supply Levels or Ink Levels to view the estimated ink or toner levels and cartridge details such as installing dates, warranty dates, and serial numbers.Advanced Printer DataFirmware and software versions, page count, warranty status, and Printhead information.
  • Printer Services to print a Print quality diagnostics pageClean or align the print head, and print a printer diagnostic page.
  • Click on advanced Info to view the printer’s IP address, Mac address, signal strength, connection, network, and security types.
  • Network to troubleshoot Firewall issues. Web services and then click Print ePrint.A Web Services information page prints which contain instructions on setting up your printer with HP Connected.
  • Input the printer’s claim code and add your printer to the Devices tab in HP Connected.

                         Print Stuck Print on Queue(Mac)

  • Resolve any problem with the hardware like a paper jam or a carriage jam and try print again.
  • Disconnect the USB cable from the printer and computer, connect it back after 10 seconds.
  • Confirm that you didn’t plug into the Ethernet port before you try to print.
  • Disconnect  USB or Ethernet cables before you turn off the router and the printer.
  • Turn it ON again and try printing. In the Apple menu, System Preferences and click Printers and Scanners.
  • Remove any extra multiple printer queues that might exist for your printer, leaving only one that matches your printer and try print again.
  • Delete the existing print queue for the printer. Click Add, and then select the name of your printer.
  • Try printing again after a new printer queue display in the Printers list in an idle status.
  • Confirm that the printer is receiving power and that the power button is lit. If the printer isn’t receiving power, connect it to another wall outlet.
  • If the power button isn’t lighted, turn off the printer. Disconnect the power cord, after a while, connect it back firmly to the printer.
  • Press the power button to turn ON if the printer doesn’t turn ON  by itself and then try printing again.
  • Reset Printing System by right-clicking the printers list.
  • Enter the administrator username and password, when prompted to confirm your choice. Add the printer back to the list and try printing.

                     Print Stuck Print On Queue(Windows)

  • Resolve any problems with the hardware like a paper jam or a carriage jam and try print again.
  • Delete created files the in Windows, whenever a print job is sent to the printer.
  • Search for MSC on the Start menu, select Printer Spooler from the services lists, click Restart the service or click the restart button and then try printing again. Confirm that the printer is receiving power and that the power button is lighted.
  • If the printer isn’t receiving power, connect it to another wall outlet. If the power button isn’t lighted, turn off the printer.
  • Disconnect the power cord, and connect after a while, connect it back firmly to the printer.
  • Press the power button to turn ON  if the printer doesn’t turn ON by itself and then try print again Disconnect the USB cable from the printer and computer and reconnect it after 10 seconds.
  • Confirm that you didn’t connect the printer accidentally into the Ethernet port before you try to print.
  • Download and run HP Print and Scan Doctor. In the print queue window, uncheck both Pause Printing and Use Printer before you try print again.
  • Go to Devices and Printers on the Control Panel, right on your printer,  Set as Default Printer and try printing again.
  • Uninstall the printer driver, software from the computer.
  • Install the latest version software from the HP website
  • Right click on your printer in Devices and Printers click Remove Device.
  • Find any issues in the system files of the Windows Spooler service by running the System File Checker.